Effective Date: 01.12.2025
This User Agreement (hereinafter also the “Agreement” or “Terms”) governs the relationship regarding the use of the Website’s features and the general terms and conditions under which Services may be provided between [Your Company Name/Iva Repair] (hereinafter also the “Website Owner” or “We”), on the one hand, and the Website User who has accepted the terms of this Agreement by unconditionally joining it in full (hereinafter also the “User” or “You”), on the other hand (collectively, the “Parties” and individually, a “Party”).
This Agreement and the relations between the Parties arising from this Agreement shall be governed by the laws of England and Wales.
By accessing and using our website ([Your Website URL]) and/or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.
We offer repair services for electrical equipment and household appliances (including washing machines, coffee machines, cooker hoods, sterilizers, milling machines, small appliances), as well as general handyman services (including equipment installation, appliance connection, furniture assembly) primarily within London Zones 1-5. Services outside these zones may be arranged by special agreement. We also provide remote repair services via parcel delivery (e.g., InPost) for suitable items.
You agree to provide accurate, current, and complete information when booking services or using the contact forms.
You agree to cooperate with our technicians during service provision and ensure a safe working environment.
You agree to make timely payments for services rendered as per our stated pricing.
Standard Callout Fee: £40, which includes the technician's travel to London Zones 1-5 and the first hour of work. This is a minimum charge.
Urgent Callout Fee: £80 for urgent requests.
Photo Diagnosis: Free of charge.
Payment Due: Payment for services is due upon completion. We accept bank transfers and cash.
All materials accessible through the Website, including design elements, text, graphics, illustrations, videos, computer programs, databases, music, sounds, and other content published on the Website, are the exclusive property of [Your Company Name/Iva Repair] or its licensors. The Website grants the User a limited, non-exclusive, non-transferable right to use them functionally within the scope of the Website’s general functionality.
Any other use of the Website, including copying (reproducing) Content published on the Website, as well as design elements, computer programs, and databases that are part of the Website, their decompilation, modification, further distribution, public display, or dissemination, is strictly prohibited without explicit written permission.
The User is not permitted to reproduce, duplicate, copy, sell, or otherwise use any part of the Website (including Content made available through any applications) for any commercial purposes, nor to access it for such purposes.
The Website may contain links to Internet sites (third-party sites). Such third parties and their content are not reviewed by the Website Owner for compliance with any requirements (accuracy or completeness). The Website Owner shall not be liable for any information or materials posted on third-party sites to which the User gains access through the use of the Website, nor for the availability of such sites or information, or for any consequences arising from the User’s use thereof.
Links (in any form) to any website, product, service, or any commercial or non-commercial information posted on the Website do not constitute endorsement or recommendation of such products, services, or activities by the Website Owner.
[Your Company Name/Iva Repair] shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Our total liability to you for any claim arising out of or relating to these Terms or the services we provide will not exceed the amount you paid us for the specific service in question, or £100, whichever is greater.
You agree to defend, indemnify, and hold harmless [Your Company Name/Iva Repair] and its employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms; or c) any content posted by you on the Website.
This Agreement is governed by and construed in accordance with the laws of England and Wales. Matters not regulated by this Agreement shall be resolved in accordance with the legislation of England and Wales.
Any disputes arising from the relations governed by this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If for any reason one or more provisions of this Agreement are deemed invalid or unenforceable, this shall not affect the validity or applicability of the remaining provisions of the Agreement.
Temporary inaction by the Website Owner in response to a breach of this Agreement by the User or other Users does not deprive the Website Owner of the right to take appropriate measures later to protect its interests, nor does it imply that the Website Owner has waived its rights in the event of such or similar breaches in the future.
The Website Owner reserves the right to amend these Terms of Service at any time without prior consent of or notice to the User. The User assumes responsibility for reviewing the updated version of the Agreement that governs the terms of Website use. Amendments to the Agreement shall become effective upon posting on the Website, unless otherwise stipulated by the revised version of the Agreement.