Effective Date: 01.12.2025
This Privacy Policy describes how [Your Company Name/Iva Repair] ("we", "us", or "our") collects, uses, and discloses your personal information when you use our website and services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you contact us via our contact form, WhatsApp, or email, or when you request our repair and handyman services. This information may include:
Contact Data: Name, phone number (especially WhatsApp), email address, and service address (London 1-5 zones).
Technical Data: Information about the appliance (model, brand, nature of the breakdown, photos of the equipment).
Payment Data: While we primarily use bank transfers or cash, any payment information is processed by third-party payment processors, and we do not store sensitive payment details.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Provision: To schedule, perform, and manage repair and handyman services.
Communication: To contact you regarding your service request, provide quotes, and arrange appointments (including urgent requests).
Billing: To process payments for services rendered (£40 callout fee, £80 urgent fee, etc.).
Compliance: To comply with legal obligations and protect our business interests.
3. Disclosure of Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to:
Trusted third parties who assist us in operating our website or conducting our business, provided they agree to keep this information confidential (e.g., hosting providers, communication platforms like WhatsApp).
Law enforcement or government bodies when legally required.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure.
5. Your Rights
Depending on your location, you may have the right to access, update, or request the deletion of your personal data. Please contact us to exercise these rights.